Globilink

1. TP-Link

2. Tenda

3. NETGEAR

4. ASUS

5. Linksys

6. D-Link

7. Ubiquiti UniFi Dream Machine

8. Mikrotik

9. Netis

10. Huawei

11. Cisco

Contact support if your router is not listed

Step 1: Countercheck physical connections

1. Check Physical Connections:

- Ensure that all cables connecting your router to the Power over Ethernet (PoE)/Network Switch and power source are properly plugged in and secure.

- Confirm that the Ethernet cable is securely connected from the PoE/Network Switch to the WAN (Internet) port on the router.

2. Power Cycle the Network:

- Turn off your router, antenna and any connected devices (computers, laptops, etc.).

- Unplug the power cables from the antenna and router.

- Wait for about 30 seconds before plugging in the antenna first.

- Once the modem fully powers up about 15secs and establishes a connection, plug in your router.

- Allow both devices to fully boot up and establish a connection.

3. Verify LED Indicators:

- Check the LED indicators on your router. Ensure that the Power, Internet (WAN), and LAN LEDs (corresponding to the connected devices) are all lit and stable. If any LEDs are off or blinking constantly, consult our technician for specific troubleshooting steps.

Step 2: Check Internet Connection Settings:

Follow the steps below to change your Wi-Fi SSID or password.

- Open a web browser (Google Chrome, Firefox, MS Edge or Safari) on a connected device (computer, laptop, or smartphone).

- Enter the default gateway (192.168.0.1) or custom IP (if changed) of your router in the address bar. If the above gateway does not work, check the back of your router.

- Provide the login credentials (username and password) to access the router's configuration page. If you haven't changed them, the default login details should be available in the router's manual or on the router’s website. Usually admin (Username) admin (Password).

- Once logged into the router's configuration page, navigate to the WAN or Internet settings section.

- Ensure that the connection type is correctly set to PPPoE and you are able to see your username and password. If you're unsure, contact our technician for the correct settings. NOTE that this information is not same as your Wi-Fi name and password and should not be changed unless instructed by our technician.

- Double-check the username, password, and other authentication details (if applicable) provided by our installer. If everything is correct and you still cannot connect to the internet, or you see an error message like “Remote server not responding” please contact our technician for further assistance.

- Temporarily disable Firewall and Security Software, as firewall might be having preconfigured rules that blocks some sites. Sometimes, overly strict security settings can also block the router's access to the internet.

- If you've exhausted all the troubleshooting steps and still can't access the internet, it's advisable to contact customer support for further assistance.

Provide us with specific details about the issue, steps you've already taken, and any error messages you encountered

1. Connect to the Router:

- Ensure that your computer or device is connected to your router's network either via a wired Ethernet connection or through Wi-Fi.

- Open a web browser on a connected device (computer, laptop, or smartphone).

- Enter the default gateway (192.168.0.1) or custom IP (if changed) of your router in the address bar and press enter. If the above gateway does not work, check the back of your router.

- Provide the login credentials (username and password) to access the router's configuration page. If you haven't changed them, the default login details should be available in the router's manual or on the website. Usually admin (Username) admin (Password).

- Once logged into the router's configuration page, navigate to the Wireless Settings tab section.

2. Change the Wi-Fi Network Name(SSID):

- Locate the field displaying the current SSID (Wi-Fi network name).

- Delete the existing name and enter a new name for your Wi-Fi network. Ensure that the name is unique and easily identifiable.

- Some routers may have separate 2.4GHz and 5GHz SSID settings. If you want separate names for each band, modify them accordingly.

3. Change the Wwi-Fi Password(Security Key):

- Locate the field displaying the current Wi-Fi password or security key and delete the existing password and enter a new password for your Wi-Fi network.

- Ensure that the password is strong, combining a mix of uppercase and lowercase letters, numbers, and special characters.

- Make sure to note down the new password for future reference. (Remember your password is your secret and you should keep it discrete).

- After changing the Wi-Fi network name and password, scroll down to the bottom or look for a "Save" or "Apply" button on the configuration page.

- Click the button to save the changes.

4. Reconnect to the Wi-Fi Network:

- Once the changes are saved, your router will restart and apply the new settings.

- On your computer or device, disconnect from the current Wi-Fi network.

- Search for available Wi-Fi networks and locate the new network name (SSID) you just set.

- Click on the network name and enter the new Wi-Fi password when prompted.

- Wait for your device to connect to the network.

5. Conform Successful Connection:

- After reconnecting, ensure that your devices are successfully connected to the Wi-Fi network using the new network name and password and verify that you can access the internet and perform tasks such as browsing websites or streaming videos.

Remember to update the Wi-Fi settings on all your connected devices to reconnect to the new network using the updated credentials.